Refund policy

At Valeniqueta, customer satisfaction is our priority.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible, items must:

• Be unused and in their original condition.
• Include all original packaging and accessories.
• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Clearance or final sale items
• Personalized or custom-made products
• Items showing signs of use or damage caused by the customer

Refund Process

After we receive and inspect your returned item, we will notify you of the approval status.

Approved refunds are processed to your original payment method within 10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us within 48 hours so we can resolve the issue quickly.

Return Shipping

If the return is due to our error, we will cover the return shipping costs.

If the return is requested for any other reason, the customer may be responsible for return shipping charges unless otherwise required by law.

Contact

Email: contact@valeniqueta.shop

Phone: +44 7985 612412